FAQ

Order processing times vary depending on the product and whether it is ready-to-ship or made to order.

  • Order Confirmation: 1–3 business days
  • Ready-to-Ship Wigs: 2–5 business days
  • Pre-Made Wigs, Hair Bundles, Lace Frontals, Lace Closures & Standard Extensions: 5–15 business days
  • Fully Custom Handmade Units, Build-A-Wig Orders & Custom Color Orders: 14–30 business days

HBJ Collections reserves up to 30 business days to complete and fulfill an order when necessary due to production scheduling, inventory availability, or operational demands.

Shipping timeframes are based on the delivery method selected at checkout. Once your order has been shipped, you will receive tracking information so you can monitor your package.

For security and verification purposes, HBJ Collections/AtibaHairCareLLC requires all orders to complete identity verification. You will receive a request via email or text with instructions for submitting your verification.

Custom units will not enter production until order verification has been approved.

Once your package has been shipped via United States Postal Service (USPS), you can track your shipment directly through USPS using the tracking number provided in your shipping confirmation email.

For assistance with your USPS shipment, contact USPS at 1-800-275-8777.

Yes! Local pickup is available. Once your order is ready for pickup, you will receive instructions via text with the details.

No. All sales are final. HBJ Collections does not offer refunds or exchanges.

Yes! We create custom units tailored to your specific needs, including custom specifications and color requests.

For custom unit inquiries, contact us at info@ahclv.com or text 844-877-7771 with details regarding your request.

incorrect shipping or billing information or failure to complete the required order confirmation within 48 hours.

Please ensure that all shipping and billing information is accurate and complete your required order confirmation promptly to avoid cancellation.

CLASS PURCHASE: All classes must be purchased and secured with the required deposit before scheduling. Classes will be scheduled and held within 14–30 business days after the deposit is received, based on availability.

NO REFUNDS: All class payments and deposits are FINAL AND ABSOLUTELY NON-REFUNDABLE. By submitting payment, you acknowledge and agree to this policy. Deposits and payments cannot be refunded due to cancellations, scheduling conflicts, or changes of mind.

SCHEDULING: Class dates are subject to availability and will be confirmed after payment is received.

Need more information? Contact Us